Cancellation policy

Purchase Options Cancellation Policy

Effective date: 28 July 2026
Last updated: 28 July 2026
Version: 1.0

This Policy explains how recurring purchase options sold in our store at sungrid-portal.io work, and how you cancel them. It forms part of our Terms of Service and is to be read together with our Return and Refund Policy.

Cancellation in one paragraph

You may cancel a Subscription at any time, without giving a reason and without paying a cancellation fee. Send an e-mail to office@codershyve.com with your order number, or use the cancellation function in your account where one is provided. Cancel at least 24 hours before the next renewal date and you will not be charged again. Your Subscription then continues until the end of the period you have already paid for, and stops.

1. Who we are

Supplier S.C. CODERSHYVE S.R.L.
Registered office Str. Motorului nr. 5A, ap. 30, Baia Mare, Maramureș 430013, Romania
Trade Register no. / EUID J2024001049242 / ROONRC.J2024001049242
Sole registration code / VAT ID 50327689 / RO50327689
Cancellation contact office@codershyve.com
Telephone +40 770 533 094

2. Which purchase options this Policy covers

Purchase option Offered? Covered here?
Subscriptions — recurring payment for maintenance, updates, entitlements, hosted components or Technical Support Yes Yes — this Policy
One-time Licence purchases Yes No recurring charge arises, so there is nothing to cancel. See the Return and Refund Policy
Pre-orders and deferred purchases Not currently offered Section 12 applies if we introduce them
Try before you buy Not currently offered Section 12 applies if we introduce them

3. How a Subscription works

  • Billing period. The length of the period — for example monthly or annual — is shown on the product page and at checkout, and is repeated in your order confirmation.
  • First charge. You are charged when you place the order. The Subscription starts on that date, unless a later start date is stated at checkout.
  • Renewal. Unless you cancel, the Subscription renews automatically for successive periods of the same length, and the payment method on file is charged on each renewal date.
  • No minimum term beyond the current period. There is no lock-in, no minimum number of periods, and no early-termination charge.
  • Price. The renewal price is the price in force at the time of renewal, subject to the notice requirement in Section 8.

4. How to cancel

You may cancel at any time, for any reason or none. Choose whichever is easier:

  1. By e-mail — write to office@codershyve.com from the address on your order, with the subject line “Cancel subscription – [order number]”. No form, no explanation and no justification is required.
  2. In your account — use the cancellation function where one is available for your Subscription.
  3. By telephone — call +40 770 533 094 during working hours. We will confirm the cancellation to you in writing.

We will acknowledge your cancellation by e-mail, normally within one working day. Keep that acknowledgement — it is your evidence that the Subscription was cancelled. If you do not receive one within two working days, contact us, because your message may not have reached us.

We will not require you to call a retention line, complete a survey, or take any step beyond the above in order to cancel.

5. When cancellation takes effect

  • Cancellation must reach us at least 24 hours before the next renewal date in order to stop that renewal. This short window exists because payment is initiated automatically.
  • Cancellation stops future renewals. It does not shorten the period you have already paid for.
  • You keep full access for the remainder of the paid period. The Subscription then ends, and no further charge is made.
  • If your cancellation arrives less than 24 hours before renewal and a charge has already been initiated, tell us. Where the renewal period has only just begun and you have not used the service in it, we will as a matter of course refund that charge in full and end the Subscription immediately. This is our practice and does not depend on your statutory rights.

6. Cancellation fees

There are none. We do not charge a cancellation fee, an early-termination fee, an administration fee or a reactivation fee, at any point, for any Subscription.

7. Refunds on cancellation

Cancellation and refund are different things. Cancelling stops future charges; whether you also get money back for the current period depends on the following, which are set out in full in our Return and Refund Policy:

  • Within 14 days of the charge for the current period, you may request a refund of 40% of the amount paid for that period. This is a goodwill refund we offer voluntarily, in addition to your statutory rights, and it reflects the taxes, payment fees and costs we have already incurred and cannot recover.
  • After 14 days, no refund is made for the current period. You keep access until the end of it.
  • Full refunds are made where we have failed to deliver, where you were charged twice or in error, where we cancel or discontinue the service, or where a refund is required by law.
  • Statutory rights are unaffected. If the service is not in conformity with the contract, your rights under Government Emergency Ordinance no. 141/2021, transposing Directive (EU) 2019/770, apply regardless of this Section and regardless of the 14-day window.

7.1 Consumers — right of withdrawal

Where you are a consumer, you have a right of withdrawal of 14 days from the conclusion of the contract under Government Emergency Ordinance no. 34/2014, transposing Directive 2011/83/EU.

  • If you asked us to begin supplying the service during that period, and you then withdraw, you pay an amount proportionate to what was supplied up to the moment you told us, in accordance with Article 14(3) of that Directive. The rest is refunded.
  • If the purchase is digital content and you expressly requested immediate supply and acknowledged at checkout that you thereby lose the right of withdrawal, that right does not apply once supply has begun, in accordance with Article 16(m).
  • To withdraw, send an unequivocal statement to office@codershyve.com before the 14 days expire. You may use the model form in Annex I(B) to GEO 34/2014, but you are not obliged to.
  • We refund using the same payment method you used, without undue delay and within 14 days of receiving your withdrawal.

8. Notice before renewal, and price changes

  • Where you are a consumer, we notify you by e-mail before an automatic renewal takes effect, so that you have the opportunity to cancel free of charge beforehand.
  • We may change the price of a Subscription only with effect from a future renewal, and only on at least 30 days' notice by e-mail.
  • If you do not accept a new price, cancel before it takes effect and you will not be charged it. No increase applies to a period you have already paid for.
  • The same 30-day notice and right to cancel apply if we materially change what the Subscription includes.

9. What happens after cancellation

  • Access to the subscribed service, entitlements and support ends at the end of the paid period.
  • A perpetual Licence you bought separately is not affected by cancelling a Subscription. The version of the software you are entitled to continues to operate under your Licence. What stops is your entitlement to further updates, images and support.
  • Because the software is self-hosted, your data stays in your own infrastructure and is unaffected by cancellation. We hold no copy of it, so there is nothing for us to delete or return. Exporting or preserving it is your responsibility.
  • You may resubscribe at any time at the price then in force. We do not charge a reactivation fee.

10. Failed payments

If a renewal payment fails, we will notify you and attempt to take payment again over a short period. If payment still fails, we may suspend and then terminate the Subscription. We will tell you before we do. A failed payment is not treated as a cancellation by you, and no penalty or late fee is charged to consumers beyond statutory interest.

11. Cancellation by us

We may end a Subscription:

  • on at least 30 days' notice, if we discontinue the product or the service. In that case we refund the unused portion of any period you have paid for in advance, calculated pro rata;
  • immediately, where you materially breach our Terms of Service and, if the breach can be remedied, do not remedy it within 14 days of written notice; where payment remains unpaid after a reminder; where licence enforcement is circumvented; or where required by law, sanctions or export control.

Where we end a Subscription for a reason not attributable to you, you are refunded the unused portion pro rata.

12. Trials, promotions and future purchase options

We do not currently offer free trials, pre-orders, deferred payment or try-before-you-buy options. If we introduce any of them, the terms applicable to that option — including when the first charge is taken, how to cancel before it is taken, and the notice you will receive — will be stated clearly on the product page and at checkout, before you commit, and this Policy will be updated accordingly.

Where a promotional or introductory price applies for an initial period, we will state at checkout what the price becomes afterwards and when the change takes effect.

13. Complaints

If you have difficulty cancelling, tell us at office@codershyve.com and we will resolve it. Consumers may also complain to the Romanian National Authority for Consumer Protection (ANPC) at anpc.ro, or to the equivalent authority in their country of residence. Further detail on dispute resolution is in Section 27 of our Terms of Service.

14. Changes to this Policy

We may update this Policy. The version applicable to your Subscription is the one in force when it was purchased or last renewed. Where a change affects a continuing Subscription, we give at least 30 days' notice and you may cancel before it takes effect, as set out in Section 8.

15. Contact

S.C. CODERSHYVE S.R.L.
Str. Motorului nr. 5A, ap. 30, Baia Mare, Maramureș 430013, Romania
Trade Register no. J2024001049242 · EUID ROONRC.J2024001049242
Sole registration code 50327689 · VAT RO50327689
E-mail: office@codershyve.com · Telephone: +40 770 533 094
Websites: sungrid-portal.io · codershyve.com · codeops.ro

This Policy forms part of our Terms of Service. It is a contractual document and does not constitute legal advice to you.