Delivery Policy

Effective date: 28 July 2026
Last updated: 28 July 2026
Version: 1.0

This Delivery Policy explains how the products sold in our store at sungrid-portal.io are delivered to you. It appears under the heading “Shipping policy” in our storefront because that is the standard label used by our e-commerce platform.

We do not ship physical goods. Everything we sell is delivered electronically. There is nothing to post, nothing to collect, and no delivery address is required.

1. Who we are

Supplier	S.C. CODERSHYVE S.R.L.
Registered office	Str. Motorului nr. 5A, ap. 30, Baia Mare, Maramureș 430013, Romania
Trade Register no. / EUID	J2024001049242 / ROONRC.J2024001049242
Sole registration code / VAT ID	50327689 / RO50327689
E-mail	office@codershyve.com
Telephone	+40 770 533 094

2. What we deliver, and how

Product	How it reaches you	When
Software Licence	Licence key and activation token sent by e-mail to the address on your order, together with download or registry access instructions	Normally within a few hours of payment, and in any event without undue delay
Subscription	Activated against your account or Installation; confirmation sent by e-mail	On payment, or on the start date stated at checkout
Technical Support	Support entitlement enabled and contact channel confirmed by e-mail	On payment; the support period runs from that date unless stated otherwise
Updates and image entitlements	Made available to your Installation through the licence and entitlement mechanism, according to the entitlements you hold	As released, for as long as your entitlement is valid

No physical medium, printed documentation or hardware is dispatched. If you require an installation medium or printed documentation, contact us and we will discuss it separately; it is not part of a standard order.

3. When delivery is complete

Delivery is complete, and our delivery obligation is discharged, at the earliest of the moments when:

• the licence key, activation token or access credentials are sent to the e-mail address on your order;
• access to the product is otherwise enabled for you or for your Installation; or
• we begin supplying the service.

Delivery does not depend on you opening the e-mail, downloading the Software, activating the Licence or deploying it. Once the above has happened, the product has been supplied.

This matters for your right of withdrawal. Where you are a consumer and you have expressly requested immediate supply and acknowledged the loss of the right of withdrawal at checkout, that right is lost once supply has begun. This is explained in full in our Return and Refund Policy.

4. Delivery costs

There are no delivery costs. No shipping fee, handling fee or delivery surcharge is charged at any point. The price shown at checkout, plus any applicable tax, is the full amount payable.

5. Delivery times, and delays

• Delivery is normally immediate or within a few hours of successful payment.
• Where a manual step is required — for example verification of a business customer, a VAT identification number, an unusual order, or a security check — delivery may take longer. In such a case we will contact you at the e-mail address on your order.
• In accordance with Article 18 of Directive 2011/83/EU as transposed by Government Emergency Ordinance no. 34/2014, delivery will in any event be made without undue delay and no later than 30 calendar days from the conclusion of the contract.
• If we have not delivered within that period, you may set an additional period appropriate to the circumstances. If we still fail to deliver, you may terminate the contract and we will refund all sums paid without undue delay.

6. If your delivery does not arrive

If you have not received your licence key or access within a few hours of payment:

1. check the spam, junk, promotions and quarantine folders of the mailbox you used at checkout;
2. add office@codershyve.com to your safe-sender list, and ask your IT administrator to do the same if your organisation filters mail centrally;
3. contact us at office@codershyve.com with your order number.

We will resend the delivery free of charge. If we cannot deliver at all for a reason attributable to us, you are entitled to a full refund, in accordance with our Return and Refund Policy.

7. The e-mail address you give us

Delivery is made to the e-mail address entered at checkout. It is your responsibility to ensure that it is correct, active, and able to receive mail from us.

If delivery fails because the address you supplied was incorrect, inactive, full, or blocked by a filter under your or your provider's control, that is not a failure of delivery on our part. Tell us and we will resend to a corrected address free of charge. We do not treat this as a reason to refuse a resend, but nor does it entitle you to a refund on the ground of non-delivery.

8. Taxes, customs and duties

Because nothing is physically shipped, no customs duty, import tax or courier handling charge can arise on any order.

Tax on the sale itself is applied at checkout: value added tax at the applicable rate, or the reverse charge mechanism where you are a business customer in another EU Member State with a valid VAT identification number, or the applicable treatment for supplies outside the European Union. Tax treatment is explained in Section 7 of our Terms of Service.

9. Where we deliver

We deliver worldwide, subject to two restrictions:

• Sanctions and export control. We do not deliver to territories or persons subject to applicable sanctions or export restrictions. Where an order cannot lawfully be fulfilled, we will cancel it and refund the full amount paid.
• Local law. We may decline an order where delivery or use of the Software would breach the law of your country.

You are responsible for ensuring that use of the Software is lawful where you are located.

10. What happens after delivery

Delivery gives you access to the Software. It does not include installation, deployment, configuration, commissioning, integration with your equipment, or training. Those are not part of a Licence purchase. Where you have purchased Technical Support, the scope of what it covers — and what it does not — is set out in Section 11 of our Terms of Service.

The Software is self-hosted. Deploying it on your own infrastructure, and the suitability and availability of that infrastructure, remain your responsibility, as set out in Section 12 of our Terms of Service.

11. Returns

Because nothing is physically shipped, there is nothing to return and no return shipping address exists. Refunds, cancellations and withdrawal are governed entirely by our Return and Refund Policy, which you should read in full.

12. Changes to this Policy

We may update this Policy, in particular if we begin to supply physical items. The version in force is the one published in our store, and the version applicable to your order is the one in force when the order was placed.

13. Contact

S.C. CODERSHYVE S.R.L.
Str. Motorului nr. 5A, ap. 30, Baia Mare, Maramureș 430013, Romania
Trade Register no. J2024001049242 · EUID ROONRC.J2024001049242
Sole registration code 50327689 · VAT RO50327689
E-mail: office@codershyve.com · Telephone: +40 770 533 094
Websites: sungrid-portal.io · codershyve.com · codeops.ro

This Policy forms part of our Terms of Service. It is a contractual document and does not constitute legal advice to you.